### Netskope Launches New App for ServiceNow to Enhance Threat and Data Protection Workflows
Netskope, a leader in Secure Access Service Edge (SASE), has announced the release of its new app for ServiceNow, aimed at modernizing threat and data protection workflows for Security Operations (SecOps) and Incident Response teams. This latest integration offers advanced automation for incident management, significantly improving security outcomes, reducing alert fatigue, and lowering operational costs.
The Netskope App for ServiceNow leverages real-time user coaching and a variety of zero trust outcomes beyond traditional ‘allow’ or ‘block’ options, facilitating a more nuanced and effective response to security incidents. This collaboration between Netskope and ServiceNow represents a significant advancement in automating data privacy and security response workflows, providing customers with powerful tools for efficient alert investigation and response directly from the ServiceNow dashboard.
Key features of the Netskope App for ServiceNow include ticketing automation and enrichment, direct management of threats or data protection events from the ServiceNow dashboard, real-time user coaching via email, and a near-real-time assessment of malware to identify ‘patient zero’ during an attack. Additionally, the app offers immediate lookups for SaaS application data protection posture for over 80,000 applications.
This development underscores the ongoing partnership between Netskope and ServiceNow, aiming to streamline security workflows and enhance the efficiency of security teams. The Netskope App for ServiceNow is available on the ServiceNow Store, marking a milestone in the shared mission of Netskope and ServiceNow to automate and improve security response workflows for their customers.
**Revolutionizing Security Response: The Netskope App for ServiceNow**
In an era where cyber threats loom larger and more sophisticated by the day, the collaboration between Netskope and ServiceNow heralds a significant leap forward in cybersecurity management. The newly unveiled Netskope App for ServiceNow is not just an integration; it’s a transformative approach to threat and data protection workflows that promises to redefine how Security Operations (SecOps) and Incident Response (IR) teams operate.
**Beyond Binary Choices: A New Era of Incident Management**
Traditionally, IT and security teams have been handcuffed by the limited options of either allowing or blocking access in response to threats. This binary choice often meant that the nuanced understanding of a threat’s context and the potential for a more measured response were lost. The Netskope App for ServiceNow shatters this binary constraint by offering a suite of continuously updated zero trust outcomes. This means that responses can now be tailored to the specific context of the threat, ensuring that security measures are as effective as possible without hampering productivity.
**Empowering Teams with Advanced Features**
The integration leverages Netskope’s advanced capabilities, including real-time user coaching. This feature is a game-changer, enabling SecOps and IR teams to keep users informed and engaged, thereby maintaining productivity even in the face of security incidents. The app’s ability to automate the creation, management, and response to events and incidents directly from the ServiceNow dashboard significantly reduces the friction between IT departments and users. It also decreases the volume of tickets generated, streamlining operations and saving valuable time.
**A Wide Array of Outcomes**
With the Netskope App for ServiceNow, administrators are no longer restricted to simple allow or block decisions. They can now choose from a variety of outcomes, including limited uploads, limited downloads, real-time user coaching, and justification requests. This flexibility ensures that the response to any threat or incident is not only swift but also perfectly calibrated to the situation at hand.
**Reducing Alert Fatigue and Operational Costs**
One of the most significant benefits of this integration is its potential to reduce alert fatigue and operational costs. By managing threats or data protection events with Netskope data directly from the ServiceNow dashboard, teams can avoid the inefficiency of toggling between multiple interfaces. This streamlined approach not only saves time but also reduces the cognitive load on teams, allowing them to focus on more strategic tasks.
**A Milestone in Cybersecurity Management**
This collaboration between Netskope and ServiceNow is more than just a technical integration; it’s a milestone in the journey towards more automated, efficient, and effective cybersecurity management. By providing a near-real-time assessment of malware and enabling immediate lookups for SaaS application data protection posture, the Netskope App for ServiceNow offers a comprehensive solution that meets the needs of today’s dynamic cybersecurity landscape.
**Conclusion**
The Netskope App for ServiceNow is a testament to the power of collaboration in the tech industry. By combining Netskope’s cutting-edge security capabilities with ServiceNow’s robust workflow automation platform, this integration offers a forward-thinking solution to the complex challenges of cybersecurity management. As cyber threats continue to evolve, so too must our approaches to defending against them. With this latest development, Netskope and ServiceNow are leading the way towards a more secure, efficient, and resilient digital world.
